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STORE POLICIES

SHIPPING POLICY

AUSTRALIA WIDE SHIPPING

As Australia Post continues to increase shipping costs, we must adjust ours to reflect this. 

As of the 17th Aug 2023, standard tracked shipping will be $11, express shipping will be $15. If you want to increase insurance over $100 please put a note in the comments and this will be invoiced separately.

Australia Post can no longer guarantee delivery times so please be patient.

We try to ship with compostable or recyclable materials. Sometimes we may reuse packaging to limit waste.

Packaging may not look polished but, after all, it is what's inside that counts!

INTERNATIONAL SHIPPING

Shipping to New Zealand starts at $15, the rest of the world starts at $35. This is based on <500g.

You can also message me for a more accurate quote if you'd like.

Australia Post can no longer guarantee delivery times so please be patient.

All Australia Post items are insured up to $100 AUD; if you want to increase insurance over $100 please put a note in the comments and this will be invoiced separately.

RETURNS | REFUNDS | EXCHANGES

How It Works

Please order with care as most of my products are custom made which means there are no returns, refunds or exchanges. However, if you encounter any issues with you order, please do reach out.

Each piece leaves my studio in wonderful condition; and I go to every effort to protect them all for safe delivery.

If there's damage when you receive your order, please take photos before opening and contact the delivery provider.

CUSTOM ARTWORK

How It Works

Each piece I create is handmade and one of a kind; and with this comes artistic flaws.

This makes them all the more interesting and unique, but please be aware when ordering.

Ultrasounds, embryos and birth posters are completely custom to your unique image.

Custom designs are tailored to the requirements provided at time of purchase.

Copyright remains with the artist and images of your custom piece may be used on social media or my website for content. If you wish for your piece not to be used for these purposes, please let me know when ordering.

PRIVACY | SECURITY

How It Works

This privacy notice applies solely to information collected by this website.

 

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfill your request, e.g. to ship an order.

 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on this website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

 

Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

We leverage Square and PayPal for payment services - please view the respective privacy and security policies for these below:

COPYRIGHT

How It Works

All artworks are copyright to BK Thornton.

For licensing opportunities please email bk.livingcreations@gmail.com

Use of images on social media is allowed, but please tag me.

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